Last updated: 1 September 2026
At Barberfor.com, we want you to be satisfied with your purchase. This Refund & Returns Policy explains your rights when returning products, cancelling an online order, requesting a refund, or receiving goods that are faulty, damaged or incorrect.
This policy applies to consumer purchases made through Barberfor.com and does not limit any statutory rights you may have under applicable UK consumer law.
1. Who We Are
Barberfor.com is operated by:
BAAZ77 LTD
Company Number: SC872791
Registered Office: 51 Muirhouse Gardens, Edinburgh, EH4 4TD, United Kingdom
Email: info@barberfor.com
Telephone: 0044 7337 078004
2. Your Statutory Rights
Nothing in this policy affects or limits your statutory rights as a consumer.
If goods are faulty, damaged, incorrectly supplied, not as described, or otherwise do not conform to the contract, you may have legal rights to a repair, replacement, price reduction or refund depending on the circumstances.
These rights are separate from your statutory right to cancel an online purchase simply because you have changed your mind.
3. 14-Day Right to Cancel
If you are a consumer purchasing goods online, you generally have the right to cancel your order within 14 calendar days without giving a reason, subject to applicable legal exceptions.
For a contract for goods, the cancellation period normally begins on the day after you, or a person you nominate, receives the goods.
If an order contains multiple goods delivered separately, the cancellation period normally ends 14 days after the day following receipt of the last goods.
To exercise your cancellation right, you must clearly inform us of your decision before the cancellation period expires.
You can contact us by:
Email: info@barberfor.com
Telephone: 0044 7337 078004
You may also use the Model Cancellation Form included in our Terms & Conditions, although you are not required to use that form.
4. Returning Goods After Cancellation
If you cancel your order under the statutory 14-day cancellation right, you must normally return the goods to us without undue delay and no later than 14 days after the day you informed us that you were cancelling the contract.
You are responsible for taking reasonable care of the goods while they are in your possession.
You may handle the goods as reasonably necessary to establish their nature, characteristics and functioning, in the same way you would normally be permitted to examine them in a shop.
If the goods have been handled beyond what is reasonably necessary to inspect them, we may be entitled to deduct an amount from your refund to reflect any resulting reduction in value, where permitted by law.
5. Cost of Returning Goods
Unless the goods are faulty, damaged, incorrect or otherwise do not conform to the contract, you will normally be responsible for the direct cost of returning goods when exercising the statutory right to cancel, provided we informed you of this requirement before the contract was made.
If we have agreed to collect the goods, or where the law requires us to bear the return cost, we will arrange or pay for the return as applicable.
If you are returning goods because they are faulty, damaged, incorrect or not as described, please contact us before returning them so that we can provide appropriate instructions.
6. Refunds for Cancelled Orders
When you validly cancel an order under the statutory cancellation right, we will refund the payments we are legally required to refund.
This normally includes the price paid for the goods and the cost of the least expensive standard delivery option that we offered.
If you selected a more expensive delivery option, we are not normally required to refund the additional amount above the cost of the least expensive standard delivery option.
We will normally issue the refund without undue delay and within 14 days of the applicable date required by law.
Where goods are being returned, we may withhold the refund until we have received the goods back or you have provided evidence that you have sent them back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with you.
We will not charge a cancellation or refund fee where doing so would be prohibited by law.
7. Faulty, Damaged or Incorrect Products
If you receive a product that is:
- Faulty
- Damaged
- Incorrect
- Not as described
- Not of satisfactory quality
- Not fit for its intended purpose
please contact us as soon as reasonably possible at:
Please provide your order number and, where appropriate, photographs or other information that helps us assess the issue.
Depending on the circumstances and your legal rights, we may provide:
- A repair
- A replacement
- A price reduction
- A refund
- Another remedy required by applicable law
You will not be required to accept a store credit or voucher instead of a refund where you are legally entitled to a refund.
8. Short-Term Right to Reject Faulty Goods
Where applicable, the Consumer Rights Act 2015 provides consumers with a short-term right to reject goods that do not conform to the contract.
Where you are legally entitled to reject faulty goods, we will provide the appropriate remedy required by law.
This right is separate from the 14-day cancellation right for online purchases.
9. Faults Discovered After the First 30 Days
If a fault becomes apparent after the initial 30-day period, you may still have statutory rights to a repair or replacement and, depending on the circumstances, a price reduction or refund.
Your legal rights depend on the nature of the fault, when it arose and the applicable consumer legislation.
We will not remove or restrict these rights through this policy.
10. Goods Damaged During Delivery
If your order arrives damaged, please contact us as soon as reasonably possible.
Please keep the packaging and any relevant delivery information where possible, as these may assist us in investigating the issue with the delivery provider.
Where the goods were damaged before they came into your possession, we will deal with the matter in accordance with our legal obligations and your statutory consumer rights.
You should not be required to pursue the delivery company yourself in order to establish your statutory rights against us.
11. Incorrect Items
If we send you the wrong product or an item is missing from your order, please contact us at:
We will investigate the issue and, where appropriate, arrange a replacement, refund or other remedy.
Where we have supplied an incorrect product, we will provide appropriate instructions for returning it and will bear the reasonable return cost where required.
12. Hygiene and Sealed Products
Certain products may be excluded from the statutory right to cancel where an applicable legal exception applies.
For example, the cancellation right may cease to apply to certain sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken after delivery.
We will not rely on a hygiene exception unless the relevant legal requirements are met.
Where an exception applies, we will provide the information required by law before you are bound by the contract.
13. Personalised or Made-to-Order Products
Where products are made to your specifications or clearly personalised, the statutory right to cancel may not apply where the relevant legal exception applies.
This does not affect your statutory rights if the personalised or made-to-order product is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract.
14. Products That Cannot Be Returned
The statutory right to cancel does not apply to certain types of products and contracts where an applicable legal exception exists.
Depending on the circumstances, this may include:
- Certain personalised or made-to-order products
- Certain goods that deteriorate or expire rapidly
- Certain sealed goods that are unsuitable for return for health or hygiene reasons once unsealed
- Other products or contracts specifically excluded by applicable law
We will only rely on a legal exception where it applies to the relevant product and circumstances.
15. Exchanges
Where you simply change your mind, we are not required to offer an exchange unless we have expressly stated otherwise.
If you are legally entitled to a remedy because goods are faulty, damaged, incorrect or do not conform to the contract, we will provide the remedy required by law.
Where we offer an exchange voluntarily, the terms of that offer will be explained to you.
16. Refunds for Promotional Purchases
If you return an item purchased as part of a promotion, discount or multi-buy offer, the amount refunded may depend on the terms of the promotion and the products being returned.
We will apply promotional terms fairly and in accordance with applicable consumer law.
We will not use promotional conditions to remove statutory consumer rights.
17. Gift Cards and Vouchers
Where Barberfor.com offers gift cards or vouchers, their specific terms will be provided at the time of purchase.
Nothing in the terms of a gift card or voucher will remove statutory rights that apply to the underlying purchase.
18. How to Request a Return or Refund
To request a return, cancellation or refund, please contact:
BAAZ77 LTD
51 Muirhouse Gardens
Edinburgh
EH4 4TD
United Kingdom
Email: info@barberfor.com
Telephone: 0044 7337 078004
Please provide:
- Your name
- Order number
- Product name
- Reason for contacting us, where relevant
- Photographs or other evidence where the product is damaged or faulty
For statutory cancellation, you do not have to provide a reason.
19. Proof of Purchase
We may request reasonable evidence that the purchase was made through Barberfor.com, such as:
- Order number
- Order confirmation
- Receipt
- Payment record
- Other reasonable evidence of purchase
We will not unreasonably prevent you from exercising your statutory rights because you cannot provide a particular type of proof.
20. Processing Returns
When you contact us about a return or refund, we will provide appropriate instructions based on the reason for the return.
Please do not send products to an address other than an address we have provided for the return.
Products should be packaged securely to reduce the risk of damage during return.
21. Refund Processing Times
Once a refund is due, we will process it within the applicable legal time limits.
The time taken for the money to appear in your account may also depend on your bank, card issuer or payment provider.
If you paid using a third-party payment service, such as Klarna, the refund may also be subject to that provider’s processing procedures.
This does not affect our legal responsibility to process the refund within the applicable period.
22. Payment Provider Refunds
If you paid using WooPayments, Klarna or another payment provider, we may process the refund through the same payment method or provider used for the original transaction.
The payment provider may have its own terms and privacy policy.
We do not normally have access to your complete payment card details.
23. Delivery Charges
Where you are legally entitled to a refund following cancellation, we will refund the cost of the least expensive standard delivery option offered at the time of purchase.
Additional charges for a more expensive delivery service are not normally refundable unless required by law.
24. Statutory Rights Are Not Affected
Nothing in this Refund & Returns Policy excludes, restricts or limits your statutory consumer rights.
If any part of this policy conflicts with a mandatory legal right, the applicable legal right will prevail.
25. Changes to This Policy
We may update this Refund & Returns Policy from time to time to reflect changes to our business, products, services or legal requirements.
The version applicable to your purchase will normally be the version in force when your contract was formed.
We will update the “Last updated” date whenever this policy is changed.
26. Contact Us
If you have any questions about cancellations, returns or refunds, please contact us:
BAAZ77 LTD
51 Muirhouse Gardens
Edinburgh
EH4 4TD
United Kingdom
Company Number: SC872791
Email: info@barberfor.com
Telephone: 0044 7337 078004